Cart is empty. Please go to your home page for listing it.
Effective Date: 13-07-2025
DECORCity Zone, customer satisfaction is our top priority. If you're not entirely satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand your rights and responsibilities.
You may request a refund if:
The item(s) arrived damaged or defective.
You received the wrong product.
You changed your mind and returned the item(s) in original, unused condition within 7 days (only applicable for eligible products).
We do not offer refunds on:
Customized or personalized products.
Items marked as “Final Sale” or “Clearance.”
Gift cards.
Products damaged due to misuse or improper care.
All refund requests must be made within 7 days of receiving your order. After this period, we may not be able to process your refund.
To initiate a refund:
Email us at support@decorcityzone.com with your order number and reason for return.
Wait for return approval and instructions.
Ship the product back to us using a trackable shipping method.
Once we receive and inspect the returned item, we’ll notify you of the refund status.
Approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable (unless the error was ours).
Return shipping costs are the responsibility of the customer (unless the item was defective or wrong).
If your item is damaged or defective upon arrival:
Take clear photos of the damage.
Contact us within 48 hours of delivery.
If you have any questions or concerns, feel free to contact us:
📧 Email: support@decorcityzone.com
📞 Phone: +91 96676 6115
🏠 Address:
DecorCity Zone
113, Gopal Nagar, Main Surakhpur Road,
Najafgarh, New Delhi – 110043
🌐 Website: www.decorcityzone.com
